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Refund Policy

When and how you can request a refund, subscription cancellation rules, and failed task credit restorations.

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1. Purchases Covered

This Refund Policy applies to purchases made directly on https://ediroo.com ("Ediroo", "we", "our", or "us"), including:

  • Monthly Subscriptions: Starter ($9.90/month), Pro ($29.90/month), and Ultra ($59.90/month).
  • One-Time Credit Packs: Starter Credit Pack ($39.90), Pro Credit Pack ($69.90), Ultra Credit Pack ($99.90), and Trial Pack ($1.00).

Credits are utilized to meter AI photo editing and cleanup tasks across different models. The required credit deduction is always transparently displayed in the workspace prior to task submission.

Free Trial: Any promotional credits provided with a free trial hold no monetary cash value and are strictly non-refundable.

2. Standard Refund Conditions (Our Commercial Guarantee)

We strive to ensure complete transparency in our billing. Under our standard commercial policy, you are eligible to request a full refund of a subscription fee or credit-pack payment if both of the following criteria are satisfied:

  1. Submission Window: Your written refund request is received within 72 hours (3 calendar days) from the exact time of that payment transaction.
  2. Minimal Credit Consumption: You have consumed no more than 5% of the credits granted by that specific purchase.

Illustrative Examples:

  • If you purchase a Pro Monthly Subscription (granting 400 credits), you are eligible for a full refund if you request it within 72 hours and have used 20 credits or fewer. If you have consumed 21 credits or more, the purchase is no longer eligible under this standard guarantee.
  • If you purchase a Starter Credit Pack (granting 400 credits), you are eligible within 72 hours if you have used 20 credits or fewer.
  • If you purchase a Trial Pack (granting 2 credits), utilizing even 1 credit constitutes 50% usage, which exceeds the 5% usage threshold.

Eligibility is determined based on your verifiable server-side order and credit consumption history, not merely your active account balance at the moment of request.

Visual Quality and Subjective Satisfaction

Credits deducted for an image editing task that successfully completed are considered consumed. Because generative artificial intelligence produces dynamic visual interpretations, subjective dissatisfaction with aesthetic choices or minor prompt nuances does not entitle an account to a refund once credits are consumed, provided the service delivered the requested processing in accordance with our Terms of Service. This does not impair your remedies where a technical defect prevented delivery.

3. Cancelling a Subscription vs. Requesting a Refund

It is important to understand that cancelling an automatic subscription renewal and requesting a monetary refund are distinct actions:

A. Cancelling Subscription Renewals

You may turn off automatic renewal at any time:

  • Navigate to your account's Billing Settings and select the cancel option for your active subscription; or
  • Email support@ediroo.com requesting cancellation of future billing.

Effect of Cancellation: Cancellation immediately prevents any future renewal charges. Your current subscription benefits and remaining subscription credits remain fully accessible until the conclusion of your prepaid monthly or annual billing period. Cancellation does not retroactively refund previous payments or unused portions of the current billing cycle.

B. Requesting a Monetary Refund

If you wish to obtain a refund for an initial charge or recent renewal, you must explicitly submit a refund request in addition to or instead of cancelling renewal. The transaction must meet the eligibility criteria detailed in Section 2.

4. Failed Tasks and Credit Restorations

When a photo editing task encounters an unrecoverable system exception, upstream inference timeout, or network failure:

  • Automatic Restorations: The system is engineered to automatically detect generation failures and restore the deducted credits directly to your account balance.
  • Manual Verification: If restored credits do not appear in your balance following a confirmed failed task, contact our support team with your Task ID and account email. We will investigate the task logs and credit your balance accordingly.
  • Credit Restoration vs. Cash Refund: Restoring task credits reinstates your full ability to generate images on the platform. A technical generation error that has been resolved through credit restoration does not independently entitle you to a cash refund, subject to mandatory statutory consumer guarantees.

5. Duplicate Charges and Billing Discrepancies

If you notice a duplicate transaction, an incorrect charge amount, or an unauthorized payment associated with your account, please contact us immediately at support@ediroo.com.

Upon investigating and confirming a billing irregularity or technical payment duplicate, we will promptly issue a full refund of the erroneous amount back to your original payment method.

We reserve the right to decline refund requests where there is evidence of fraud, chargeback abuse, bad-faith credit depletion, account sharing, or intentional violation of our acceptable use policies.

6. How to Submit a Refund Request

To submit a refund request, send an email to support@ediroo.com (preferably from the email address linked to your Ediroo account) or open a inquiry via our in-app Support Tickets.

Please include the following information to expedite processing:

  1. Your registered Ediroo account email address;
  2. The specific Order Number (Order ID or Transaction ID) and date of charge;
  3. The name of the plan or credit package purchased; and
  4. A brief description of the reason for your refund request (including the Task ID if relating to a generation error).

Security Reminder: Never include your account password, full credit card number, or CVV security code in any correspondence.

7. Review, Approval, and Payout Timelines

  • Application Review: We review and assess all refund requests upon receiving complete order details and necessary account verification.
  • Submission to Payment Processor: Once a refund is approved, we submit the refund instruction to our payment processor (such as Stripe, PayPal, or Creem) within 5 to 10 business days.
  • Payout Arrival: Approved refunds are returned strictly to the original payment method utilized during checkout. After we submit the refund, your issuing bank or payment provider may require an additional 3 to 10 business days to post the funds back to your account statement.
  • Adjustment of Entitlements: When a refund is processed, any unconsumed credits granted by that transaction will be debited from your account balance. If a full refund is granted for an active subscription, the associated subscription entitlements will terminate upon payout initiation.

8. Statutory Consumer Rights

The commercial refund terms outlined in this policy are provided voluntarily by Ediroo and operate in addition to, not in limitation of, any mandatory statutory consumer rights you may hold under the laws of your home jurisdiction:

  • European Union & United Kingdom Consumers: Consumers residing in the European Union or the United Kingdom generally have a statutory 14-day cooling-off period to withdraw from distance contracts. For on-demand digital services and automated image processing, where you expressly request immediate performance at checkout and acknowledge that such delivery affects withdrawal rights, your statutory right of withdrawal may be limited once processing has commenced. Where statutory withdrawal rights remain legally applicable and cannot be lawfully excluded under governing law, we will honor eligible requests and calculate refunds in accordance with applicable statutory standards.
  • Defective Services: Nothing in this policy restricts your statutory rights or remedies if our service fails to comply with statutory conformity standards, contains uncorrectable defects, or is not supplied with reasonable skill and care.

9. Contact Us

For any questions regarding billing, subscription status, or refund eligibility, please reach out to: